When prompted, select the option that best describes your situation. Run the SaRA activation troubleshooter, and select the Office option.
Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.įor manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state.
If the license is already assigned, uncheck it, select Save changes, then check it again and select Save changes again.Click 'Sign out' (located under your user profile picture), and then click 'Yes' on the pop up. Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes. To do this, open on of the Office 365 apps, then: Click on the 'File' tab at the top of the window.Let me know if this is not what you are referring to. This can only be changed by User A (deactivate Office on this specific machine via the Account page), or as mentioned by you, change it via Office 365 Admin console. In the right pane, select Licenses and Apps. If this is the case, User B will not be able to change this from his/her session.Select the row of the user that you want to assign a license to.
In the Microsoft 365 Admin Center, go to the Users > Active users page.
Restart the device, and install from to get the correct version. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. If you have Microsoft 365 for Business Basic, you won’t have any Office applications to install. If you are signed in with your Work or School account, and don’t have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. If no Office version is shown, you don’t have an Office license assigned to the account you are signed in with. Go to to check which Office version and edition you have available. If you aren’t an admin, see How do I find my Microsoft 365 admin? Make sure you have the correct Office installed Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Try the following troubleshooting methods to solve the problem. Tap "Continue.When trying to activate Microsoft 365 Apps, you might encounter an error stating that your Microsoft 365 Apps installation was deactivated.
Android and WiFi Access after Password Reset Using the Secure W2 App: After clicking that, the "Gear" icon should be on the bottom left of the screen. The only difference between Android's Outlook interface and iPhone's is the profile icon you click, which looks like three horizontal lines. After the account has been deleted, you'll need to set it up again.įor other Office 365 apps, sign out and back in again through the app's settings tab if the app does not immediately prompt you for the new password.Click on your account, and then select "Delete Account.".Click on the "Gear" icon at the bottom left of the screen.In the iPhone Outlook app, click on your profile icon at the top right of the screen.If the Outlook app doesn’t prompt you for your new password, try removing and re-adding your account. You'll need to sign back in to each app using your Drexel UserID and new password. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Click on that program name, and on the dropdown menu that appears, choose "Sign Out." That should log you out of all of the Office apps on the computer. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.The app's name should appear in the top left corner next to the Apple logo. This should sign you out of all your Office 365 apps, and you’ll need to sign back in to each of them as you open them.Īfter you change your Main Drexel account password, follow these steps: Click "Sign out" (located under your user profile picture), and then click "Yes" on the pop up.